You’ll receive a tracking link via email when your order ships out. If you select phone updates at checkout you'll also receive a text with your tracking link once your order ships.
You’ll receive an order confirmation email immediately after your order has been completed. If you sign up for phone updates you'll also receive a text confirmation.
Your order will be sent out on average between3-5 business days after ordering.
Shipping time depends on your location, but can beestimated as follows
USA: 3–4 business days
Canada: 4-7 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
InternationalShipping: Internationalshipments may incur customs fees. For each country the customs policy isdifferent, and the fee is usually based on a variety of factors like weight,value, and size. We do not take responsibility for customs fees.
If your order didn't arrive, be sure to let us know! First, please checkyour shipping confirmation and check that you entered the correct address. Ifthe address was incorrect we'd be happy to send you another order to thecorrect address, it would be at your cost. If the shipping address wascorrect, contact us at email@example.com notingyour order number. We'll see how we can help.
If the carrier isn't able to deliver the items because of the wrong address, or if the package is unclaimed, it'll be returned to the default return address. Once we receive your package we'll contact you, and if you still wish to receive the item you'll have to cover the additional shipping cost and we'll send the product back to you. We will only hold products for 21 days.
Support to Charity
We use the Shopfor Good app which is a Shopify customer engagement and fundraising app thatintegrates directly into e-commerce storefronts. Shop for Good process paymentsto charities using the TheGoodCoin Foundation.
TheGoodCoinFoundation,is a charitable donation processor (tax ID 47-5570019) thatprocesses donations made through Daily Karma and distributes them to chosenpublic 501(c)(3) charities.
We don’t offer returnsand exchanges, but if there’s something wrong with your order, please let
us know by contactingus at firstname.lastname@example.org
Refunds are onlyoffered to customers that receive the wrong items or damaged items. If any of
these apply, pleasecontact us at email@example.com with photos of wrong/damaged
items and we’ll sortthat out for you.
At this time, we don'toffer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we haveone for every item listed on our store, in the product description section.
Though rare, it'spossible that an item you ordered was mislabeled. If that’s the case, pleaselet
us know firstname.lastname@example.org within a week after receiving your order.Include your
order number andphotos of the mislabeled item, and we’ll send you a new one, or issue a
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at email@example.com within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabeled. Let us know and we'll get you sorted out. If you'd like a different size, get in touch with us at firstname.lastname@example.org and we'll let you know what your next steps are.
How do I download my digital file?
One your purchase is complete you'll be able to immediately download your file.
You'll also receive a link in your email where you can download the file.
How many times can I download the digital file?
Only one download is permitted. Need help, or didn't say your file? Email us at email@example.com